Faculty FAQ

Faculty FAQ: This page will have answers to frequently asked questions asked by Sonoma State faculty. Please review this page before sending any messages. 

  • Q: Why is the university looking into a new LMS?
    • A: Promoting student success with a modern, 21st-century academic technology strategy with the LMS at its core is highly aligned with the CSU 2025 Graduation Initiative. The Academic Technology and Instructional Spaces Subcommittee (ATISS) tasked by the campus administration to conduct an assessment of the current campus Learning Management System (Moodle). In part, this assessment is prompted by faculty feedback regarding the usability of the Moodle platform, the campus Moodle outage in Fall 2016, and campus awareness of new and improved options in the marketplace. In light of these factors, Sonoma State University will be upgrading our Learning Management System (perhaps to a new vendor or an improved iteration of Moodle) during the 2018-19 Academic Year. Please visit the LMS Project Homepage for background information and updates.
  • Q: What Spring 2018 SSU courses will be taught using Canvas?
  • Q: How do Instructors and Students log into Canvas? (Pilot Teacher/ Students only)
  • Q: Who do I contact if I experience problems with logging into Canvas. (Pilot Faculty Only)
    • A: Faculty teaching a pilot course on Canvas should contact the SSU Help Desk for login issues. For instructional design help, please contact your assigned Faculty Center staffer. For technical help or troubleshooting, you may contact the Faculty Center front desk (707-664-2659) or contact Canvas 24-hour support outside the Faculty Center normal hours of operation (Monday to Friday, 8am-5pm). You can access Canvas 24-hour Support from the Help menu on the Canvas global navigation which includes: chat, phone, Canvas self-help documentation, and an option to submit an online support request.
  • Q: Who do my students contact if they are experiencing problems with logging into Canvas (Pilot participants only). 
    • A: Students enrolled in a Canvas pilot course should contact the SSU Help Desk for login issues. For other issues, students may access the Canvas 24-hour Support from the Help menu on the Canvas global navigation which includes: chat, phone, Canvas self-help documentation, and an option to submit an online support request.
  • Q: My classes are listed both on Moodle and Canvas, will that be confusing for my students? (Pilot Faculty Only)
    • A: No. Students will only be able to access courses in Canvas that have been approved for the pilot and whose course sites are published by faculty.  Students enrolled in pilot courses will be notified directly and provided instructions on how to access these course sites.  All other courses will be available in Moodle per usual. Canvas Pilot courses should remain hidden in Moodle, and instead, faculty should publish(show) in Canvas. 
  • Q: I would like to teach my course on Canvas Spring 2018, why is/are my Spring 2018 course/s not available on Canvas?
  • Q: How do I enroll students in my Canvas course? (Pilot Faculty Only)
    • A: Students participating in Canvas Pilot courses will be enrolled automatically. If a student adds or drops a course, they will be enrolled/unenrolled accordingly with the nightly sync with PeopleSoft.
  • Q: What will happen to my courses on Moodle if SSU selects an LMS different from Moodle?
    • A: Moodle courses from the most recent academic year will be archived after the end of Spring semester. When the Next-Gen LMS is implemented these archive will be available to faculty per our usual practice.  More details on this will be announced at a later date.
  • Q:  When will it be determined if we are moving to Canvas or another hosted-Moodle solution?
    • A: ATISS committee will provide a recommendation at the end of the Spring 2018 semester. For updates please visit the LMS Project Homepage.
  • Q: If I need help with Canvas, who do I contact? (Pilot Faculty)
    • A: If you are teaching a course approved for the Canvas Pilot please contact your assigned Faculty Center staff person, otherwise you may contact the Faculty Center front desk or contact the Canvas 24-hour service outside the Faculty Center normal hours of operation. Access the Canvas 24-hour Support from the Help menu on the Canvas global navigation that includes: chat, phone, Canvas self-help documentation, and an option to submit an online support request.
  • Q: If my students need help with Canvas, who do they contact? (Pilot Faculty/Students only)
    • A: If a student is enrolled in a Canvas Pilot course they may access the Canvas 24-hour Support from the Help menu on the Canvas global navigation that includes: chat, phone, Canvas community documentation, and an option to submit an online support request.
  • Q: When will my student have access to my Spring 2018 Pilot Canvas course? (Pilot Faculty Only)
    • A: Instructors must publish a course to grant enrolled students access. Please also remember to publish any individual modules, content items, or activities you wish visible to students from the onset of the course. To publish your pilot Canvas course, click on the Publish button located under the Status section of your Canvas course (top-right).
  • Q: How do I publish my Pilot Canvas course to grant access to students enrolled in the course?
    • To publish your pilot Canvas course, click on the Publish button under the Status section of your Canvas course. Modules and individual content items may also be hidden, please make certain they are also published.
  • Q: How do I publish (unhide) modules in my course to enable students to access them?
    • To publish all the items in a module at once, click on the circle with the diagonal line to the right of the Module name.  When published, a green dot with a checkmark will appear.
  • Q: How do I publish (unhide) individual content items or activities in my course?
    • To publish individual content items or activities, click on the circle with the diagonal line to the right of the item.  When published, a green dot with a checkmark will appear.
  • Q: Are Metacourses available in Canvas?
    • A: Yes, similar to Metacourses in Moodle, faculty may manage several sections from a single course by "cross-listing" them. Metacourses on Canvas are only available to Canvas Pilot Faculty in Spring 2018. However, if you are a faculty not participating in the Pilot, but would like to request a meta-course on Moodle please submit the request by completing the Moodle Course Request Form (login required).
  • Q: How do I enroll staff that will be supporting me? (ie librarians, TAs, assistant faculty, etc.)
    • A: Please contact your Faculty Center Representative by calling our front desk at 707-664-2659 or emailing faculty.center@sonoma.edu.
  • Q: How do I configure a new external tool (aka third party or LTI tool) within my course?
    • A: Please contact your Faculty Center Representative by calling our front desk at 707-664-2659 or emailing faculty.center@sonoma.edu
  • Q: How do I change my notification preferences? 
    • A: From the Global Navigation, on the left-hand side blue bar, click the Account link, then click the Notifications link. Each notification is set to a default preference. To change a notification for a contact method, locate the notification and click the icon for your preferred delivery type.
  • Q: Where do I submit grades at the end of the term?
  • Q: How do I submit comments or concerns about the SSU LMS Project.
    • A: For general inquiries about the Learning Management System, please email: lmsproject@sonoma.edu. For further information about the Learning Management System pilot at Sonoma State University, please contact: 
      Justin W. Lipp, Ph.D., Faculty Center Director, 
email: lipp@sonoma.edu
  • Q: What if I still have more questions not addressed here?