Student FAQ

Student FAQ: This page will have answers to frequently asked questions asked by Sonoma State students. Please review this page before sending any messages. 

    • Q: What is Canvas?
      • A: Canvas is a cloud-based Learning Management System that Sonoma State University is investigating as a possible next-generation LMS for its students and faculty to make teaching and learning easier. It is software that faculty use for delivering and managing online learning, students already at Sonoma State use a similar LMS called Moodle.
    • Q: Why is Sonoma State University piloting Canvas?
      • A: In September 2017, Sonoma State University Provost Lisa Vollendorf asked the Academic Senate’s Academic Technology and Instructional Spaces Subcommittee to “undertake an assessment of Learning Management Systems, including Moodle.  We have not done such an assessment on the campus in a while and have reasons to align our own priorities to support teaching and learning with our budget priorities starting next year [2018-2019]”.
    • Q: How come my class is not listed in Canvas?
      • A: Only faculty and students involved with the Canvas pilot program will have access to Canvas and a Canvas course. If you are involved with the Canvas pilot, your instructor may not have published their Canvas course yet in the LMS. Please contact your instructor prior to contacting support. 
    • Q: How long will I have access to my Canvas course?
      • A: You will maintain course access at least until Spring 2018 term concludes. 
    • Q: Where are the rest of my Spring 2018 courses?
      • A: The majority of instructors and students participating in the Canvas pilot will only have one course listed in the Canvas LMS. The rest of your courses may be accessed via Moodle. 
    • Q: How do I access Canvas?
      • A: Students involved in the Canvas pilot can access their course through https://sonoma.instructure.com. Students accessing their Canvas course will be prompted to put in their Sonoma State credentials before login. 
    • Q: How do I log in to Canvas?
    • Q: What should I expect when I log in?
      • A: After logging into Canvas for the first time, students will be prompted to accept a Canvas "Terms of Use Agreement." Afterwards, users will land on their "Dashboard."
    • Q: How do I access my course materials?
      • A: Navigate to https://sonoma.instructure.com and log in with your Sonoma State credentials. Once logged in, you will be automatically directed to your Canvas "Dashboard," where you will see your course(s). You will be able to select a course by clicking "Course Title". 
    • Q: Why can't I log in to Canvas?
      • A: There are several possible solutions:
        • Only faculty and students involved with the Canvas pilot program may be able to log into their Canvas account.
        • Please check out the Canvas pilot list page to see if your class is included in the pilot.
        • If you are part of the Canvas pilot and are still unable to log in, please contact the IT HelpDesk (Schulz 1001, 707-664-4357, helpdesk@sonoma.edu) to see if your password has expired.
        • The Canvas LMS is best used in either Chrome or Firefox, it is not recommended to be used on Safari or other internet browsers. 
    • Q: Will Canvas work with my browser and computer?
    • Q: Does Canvas work on my phone?
      • A: You can access Canvas using your mobile phone's web browser, but there are Canvas applications for Android and iOS primarily designed for students. You can find documentation for mobile apps in the Mobile Documentation Page which can be found at the following link: Link to Mobile Documentation Page.
    • Q: If I added a course today on the "MySSU" portal when is the earliest that I will have course access?
      • A: Canvas course and student information are updated nightly from the SIS (PeopleSoft/MySSU). Users can expect to see changed on the morning following a change in the SIS. 
    • Q: I have logged into Canvas, but cannot find my Canvas course?
      • Your instructor may not have published your Canvas course yet, please contact your instructor directly. If your instructor has published your course and you see cannot see your course, please contact the IT Help Desk (Schulz 1001, 707-664-4357, helpdesk@sonoma.edu) for further support. 
    • Q: How do I get help with Canvas?
    • Q: Are there online tutorials for learning Canvas?
      • A: There are several possible solutions:
    • Q: How do I access my course materials?
      • A: Navigate to https://sonoma.instructure.com, log in with SSU credentials. Once logged in you will be automatically redirected to your Canvas Dashboard where you will see your course(s) and may select a course by clicking on the Course Title.
    • Q: How do I view Assignments as a student?
      • A: This can vary depending on how an instructor has designed their course.
        • Option 1: Dashboard > Select Course > Modules link
        • Option 2: Dashboard > Select Course > Assignments link
    • Q: How do I submit an Online Assignment?
    • Q: How do I submit a Turnitin assignment?
    • Q: How do I view Turnitin results for my assignment?
    • Q: How do I view grades in a current course?
    • Q: How do I view my grades in the "Dashboard" as a student?
    • Q: How do I know when my instructor has graded an assignment?
      • A: There are several possible solutions:
        • When a change is made to your course grades, the Grades link in Course Navigation adds an indicator representing the number of changes in a course since your last visit.
        • The Grades page shows the details of your graded assignments.
        • Review "How do I know when my instructor has graded my assignment?" post on the Canvas Community forum. 
        • You may also set up notifications to know when your instructor grades an assignment.
    • Q: Where can I view my final grade?
      • A: Final grades for students at Sonoma State University will be submitted to the SSU Registrar's Office, viewable through your "MySSU" portal. 
    • Q: How do I contact my Canvas instructor?
    • Q: What if I still have more questions not addressed here?